Terms of Service

Welcome to Bigdan Web. These Terms of Service ("Terms") govern your use of our website, services, and products. By accessing or using our services, you agree to be bound by these Terms and our Privacy Policy.

Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you may not use our services.

• Company/We/Us: Refers to Bigdan Web, our employees, contractors, and representatives.
• Services: Refers to any services provided by Bigdan Web, including but not limited to web development, application development, e-commerce solutions, consultation, and maintenance.
• Client/You: Refers to individuals, businesses, or entities that engage our services or use our website.
• Deliverables: Refers to the products, services, designs, code, or other materials developed by us for you as part of our services.

Bigdan Web provides professional web and application development services, including but not limited to:

• Custom website design and development
• E-commerce website development
• Mobile and web application development
• Website and application maintenance
• Technical consultation
• Hosting and domain registration assistance

The specific services to be provided will be detailed in a written agreement or contract between you and Bigdan Web. These Terms apply in addition to any specific agreement.

In accordance with EU consumer protection laws, before entering into a contract, we will provide you with the following information:

• Total Price: The total price of the services, including all taxes and fees, will be clearly stated in our proposal or quotation.
• Payment Terms: Payment schedule, accepted payment methods, and any deposit requirements will be outlined in the agreement.
• Delivery Timeline: Estimated completion date and key milestones will be provided in the project proposal.
• Cancellation Policy: Your rights to cancel the contract, including any applicable withdrawal periods, will be explained in the agreement.
• Contract Duration: For ongoing services, the duration and renewal terms will be clearly stated.
• Digital Content Restrictions: If applicable, any restrictions on the use of digital content (licensing, usage rights, etc.) will be specified.

All proposals and quotations are valid for 30 days from the date of issue, unless otherwise specified.

As a client of Bigdan Web, you agree to:

• Provide accurate and timely information as required for the completion of services
• Review and provide feedback on deliverables within agreed timeframes
• Pay all fees as set forth in your agreement with Bigdan Web
• Obtain and maintain any necessary licenses, permissions, or consents required for us to perform the services
• Comply with all applicable laws and regulations
• Take responsibility for the content you provide to us, ensuring it does not violate any third-party rights

Unless otherwise specified in a written agreement:

• Upon full payment of all applicable fees, you will own the final deliverables specifically created for you
• Bigdan Web retains ownership of all pre-existing materials, proprietary tools, methods, and processes used to create the deliverables
• Bigdan Web may use general knowledge, skills, and experience acquired during the provision of services for other clients
• Bigdan Web reserves the right to display and link to completed projects as part of our portfolio and promotional materials

Any third-party materials (such as open-source software, stock images, or plugins) incorporated into the deliverables are subject to their respective licenses and terms.

Our payment terms include:

• All prices are quoted in the currency specified in our proposal or agreement
• A non-refundable deposit (typically 30-50% of the total project fee) is required before commencement of work
• Payment schedules will be outlined in our agreement, typically including milestone payments for larger projects
• Invoices are due upon receipt unless otherwise specified
• Late payments may be subject to a fee of 2% per month on overdue amounts
• For ongoing services, we reserve the right to suspend services if payment is not received within 14 days after the due date

Additional work requested beyond the scope of the original agreement will be quoted separately and requires your approval before commencement.

We understand that project requirements may evolve during development. The following procedures apply to scope changes:

• Change Request Process: All scope changes must be requested in writing and will be evaluated for impact on timeline, budget, and technical feasibility.
• Approval Required: No work on scope changes will commence until both parties have agreed in writing to the revised scope, timeline, and pricing.
• Impact Assessment: We will provide a detailed impact assessment within 5 business days of receiving a change request, including estimated additional costs and timeline adjustments.
• Minor Changes: Minor adjustments that do not affect timeline or budget may be accommodated without formal change orders, at our discretion.
• Change Orders: Approved changes will be documented in a written change order that becomes part of the original agreement.

To the maximum extent permitted by law:

• Bigdan Web will not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services
• Our total liability for any claims arising from or related to our services shall not exceed the amount you paid us for the services giving rise to the claim
• We do not guarantee that our services will be error-free or uninterrupted, or that any defects will be corrected
• We are not responsible for any loss of data, revenue, or profits resulting from the use of our services

These limitations apply even if we have been advised of the possibility of such damages.

Either party may terminate the services under the following conditions:

• By mutual agreement in writing
• If the other party breaches any material term of the agreement and fails to remedy such breach within 14 days of receiving notice
• If the other party becomes insolvent, bankrupt, or enters into liquidation or receivership

Upon termination:

• You must pay for all services performed up to the date of termination
• Refunds for advance payments will be calculated based on work completed and expenses incurred, unless specified otherwise in our agreement or required by applicable law
• All rights and licenses granted will terminate, except as otherwise expressly stated in these Terms
• Each party will return or destroy confidential information belonging to the other party

While we strive to meet all project deadlines, delays may occur due to various factors:

• Client-Caused Delays: Delays caused by late provision of materials, delayed approvals, or scope changes requested by the client will extend the project timeline accordingly.
• Third-Party Delays: Delays caused by third-party services (hosting, domain registration, etc.) are beyond our control and will extend the timeline.
• Force Majeure: Delays due to circumstances beyond reasonable control (natural disasters, pandemics, etc.) will not constitute a breach.
• Remedies: If delays are caused by Bigdan Web without reasonable excuse, we will work diligently to minimize the delay and may offer compensation such as extended support periods or reduced fees, as agreed between the parties.

These Terms shall be governed by and construed in accordance with the laws of Romania, without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms or our services shall first be attempted to be resolved through good faith negotiations. If such negotiations fail, both parties agree to submit to the exclusive jurisdiction of the courts of Bucharest, Romania.

Bigdan Web reserves the right to modify these Terms at any time. We will provide notice of significant changes by updating the date at the top of these Terms and potentially by other means, such as email.

Your continued use of our services after such modifications constitutes your acceptance of the updated Terms. If you do not agree to the modified Terms, you should stop using our services.

If you have any questions about these Terms of Service, please contact us at: